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Returns & Exchanges

Returns & Exchanges

Our goal is to ensure that all customers are 100% satisfied. If you are not satisfied with the item you purchased, you can return it free of charge within 30 days from the order date and get a total refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and provide the tracking number for the return.

How do I return an article?

  1. To initiate a return, you can contact us through our returns portal. If your return is approved, we will send you a return label with instructions on how and where to ship your order. Items returned to us without a return request will not be accepted.
  2. Make sure that each product is in its original packaging and that all accessories: boxes, booklets, labels, protections, etc..

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We aim to refund you within 12 business days of the product being returned to us, however these times may be impacted during high volume periods.

All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.

Please contact our Customer Happiness team before sending any products back. 

support@thebeatspeaker.com

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